We send an email to acknowledge receipt of your order and contact information.

Please note most of the goods on this web site are large, therefore particular note should be made to site access, on site offloading facilities and site contact details (someone must be available to accept delivery & sign for receipt.) Please provide us with all available information to avoid unnecessary carriage costs and inconvenience. We cannot be held responsible if a second call charge is incurred due to there being no one on site to accept delivery.

When you have completed payment details please click to print a hard copy of the respective Invoice

We send an E-Receipt providing despatch details and contact details. This is not an order confirmation or order acceptance.

Unless you contact us we assume the order details are correct and will proceed with despatch.

We will send delivery confirmation email as your product is despatched.

Non-acceptance of order may be a result of one of the following:

1. The product you ordered being unavailable from stock.
2. Our inability to obtain authorisation for your payment
3. The identification of a pricing or product description error
4. You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

Refund

A refund of the delivery charge will only be given if the goods are damaged, faulty or we have supplied incorrectly.

If the product returned is not in fully re-saleable condition or the packaging is damaged (where applicable) we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

Cancellation

You are entitled to cancel this contract provided you exercise your right within seven working days after the goods have been received.

Written notification within this time period must be received by email, letter or fax.

Goods made to special order cannot be returned without agreement from all parties and collection charges will be at the consumers cost, subject to refund upon return/receipt of the goods in full re-saleable condition.

Delivery charges

We will refund your original delivery charge when a product is faulty or damaged but not when a product is simply unwanted or incorrectly ordered by you. Refund can only take place after the goods are returned and inspected by us, within 30 days of receipt of goods.

We do not advise anyone to pre-book an installer or engineer until after the goods have been received and accepted by you.

Website/Data Security

WHAT IS SSL?
Secure Sockets Layer(SSL) Protocol Explained

• SSL encrypts data so that anyone who intercepts is unable to read it.
• SSL can assure a client that they are dealing with the real server they intended to connect to.
• SSL can prevent any unauthorized clients from connecting to the server.
• SSL prevents anyone from meddling with data going to or coming from the server.

The Secure Sockets Layer(SSL) Protocol provides several layers of security available for all users of a web server equipped with SSL. All data coming from and going to an SSL equipped server is encrypted. This ensures that anyone who may be able to spy on the data transmission will not be able to understand the data. An SSL equipped server can also identify itself to anyone who visits it. This ensures that your clients can trust that they have indeed connected to the server they intended to reach.

When necessary, an SSL equipped server can also authenticate the clients that are connecting to it. This ensures that a person connecting to your server is not pretending to be someone to whom you have given restricted access. An SSL equipped server can also assure data integrity. This security measure prevents meddlers from intercepting a data transmission (which they cannot understand) and replacing it with a fake one they create. With this feature you can be confident that no one is able to intervene between the server and the client.

Because SSL is such a safe level of encryption it insures our clients can confidently re-assure their users that all data submitted within their sites will be properly maintained and secured. SSL provides businesses and consumers with the confidence that private data sent to a web site, such as credit card numbers, are kept confidential. Web server certificates are required to initialize an SSL session.

How do I know if the site I am viewing has implemented SSL Security?

The easiest and quickest way to confirm whether the page you are viewing is protected by SSL security is to simply check the bottom right hand corner of your browser for the presence of a padlock symbol.

Examples:

Internet Explorer


Firefox address bar


If you can see a padlock symbol then the site has implemented SSL Security. In most cases the SSL security will only be added to webpages where users will be entering data, i.e. order forms.